Review Report Review
HORRIBLE EXPERIENCE! TERRIBLE CUSTOMER SERVICE!

Carin Edwards Submitted this review about The Auto Transport Group
Review made Live: 12/17/2010 3:12:00 PM
After over 3 weeks, I finally received my car. From the very beginning, when the trucking company loaded my car I knew I may have made a mistake hiring this company. The driver first parked the truck in a rocky field which my car had to be driven through (there was plenty of room on pavement to set up), he did not put the pins in the ramp, which fell apart when the car's front wheels came over the first break. Luckily it did not hook the bumper. The driver argued with us when we were worried that the low clearance of the car may hit the wheel wells of the truck bed (mini cooper), then finally decided to put blocks under to help, which it barely cleared (millimeters) with the blocks. They "say" they tied it down properly by the wheels and not the chassy, which may cause suspension damage that I will not find until later.

After their truck broke down (2 times), and was thought to be fixed twice, I called Auto Transport Group to find another driver. I called on a Monday and Preet did not get back to me all week. I waited and called youthe following Monday and you had still not found someone. My car sat in a yard somewhere in New Mexico for almost 3 weeks! I had to do all the follow up calling.

Now that I do have my vehicle, I have received no follow up call or emails from you to check to see if the car did arrive and if I was satisfied.

Your business is a customer service business since you find the truckers. I understand that trucks may break down, or there may be unforseen problems from time to time, but your company's name is on the line because I hired you, which means you should do whatever it takes to make things right with the customer, even if you already received your money.

I wrote to Auto Transport Group for some kind of compensation and to make this right. They never responded so now I am writing this review. HORRIBLE CUSTOMER SERVICE! For those looking for car transport, make sure you hire a company that has their own trucks, that way they can't pass the blame to the subcontracted truckers.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
Montana
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
41099
Quote or Order Cost:
$900

Car Condition
  • Vehicle was dirty