We at Thrifty Auto Shipping make every effort to please our customers. There are a great number of reviews attesting to this statement. However, there are times the “unfortunate” will occur as in your case. You wanted a pickup on the 8th of July. You were advised by our Customer Service Manager when you placed your Order that we could not guarantee a pickup on the 8th that it could be a few days after the 8th. Our Customer Service Agents were in constant contact with you up and until the morning of the 8th where I took over for them and spoke to you in Dispatch. At that time, I also told you we cannot guarantee exact pickup or delivery dates. Nor, can any of our competitors. Things can happen that are completely out of our control. Shipping companies must have a window to work with. I spoke to you many time between the 8th and 10th. Each time I attempted to calm you down with reason and to explain the problem we were having with bring in trucks to your residence in the rural area of Northeastern NY. At the time, I was working with multiple trucking companies to have a truck arrive for pickup. We spoke several times each day and each time you threatened us with a lawsuit if we did not have your vehicle picked up that day. You were so rude that I wanted to hang-up on you each time we spoke. In addition, you continually advised us that your neighbor said there are three trucking companies locally that can have your car picked up that day. On the evening of the 10th during our last conversation I told you that I was canceling your order because we were not able to secure a truck for pickup. I did this out of frustration and the concern for your convenience. If there were in fact three companies locally that could pickup your vehicle that day I did not want to hold you up any longer. Your rudeness contributed to my decision. In the future I suggest you conduct yourself in a more civil manner or you will not be a welcome customer for any business. In addition, you failed to mention that two weeks before we had transported your mother's vehicle. She had referred you to us because of the positive experience that she had using our company. In closing, again, I am sorry that we were not able to provide you with the outstanding customer experience as we have with so many other customers.