Review Report Review
Damaged vehicle - would not unload until release was signed

James Ridgway Submitted this review about Tonne Transport
Review made Live: 10/9/2008 3:43:00 PM
We used Tonne Transport in 2005 to ship our car from Maine to Oklahoma. They picked up a day late - and we had to have a friend release the vehicle for transport. He took LOTS of photos of the pickup to ensure we had a verifiable record of the condition of the car.

The vehicle was delivered on time - first red flag was that the driver team WOULD NOT UNLOAD the car until we signed the delivery release. The vehicle was absolutely filthy - as one might expect - so we immediately took it home and washed it. As soon as we washed it, we noticed the dent on the ROOF and damage to the windshield.

I immediately called the driver - and was told to call the company. I immediately called the company - and had to leave a message - day after day I had to leave messages. I sent emails, which were ignored. All messages were ignored and we finally had to write a letter - they denied the claim and we eventually turned the whole thing over to our insurance company - who took care of the damage for us - to the tune of $1200!

These people are criminals and should NEVER be trusted in my opinion.
Shipment Details
Origin State:
Maine
Pickup:
Late
Destination State:
Oklahoma
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
ridgway
Quote or Order Cost:
$1000

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged