Company Response Review Report Review
Requested Enclosed Carrier; Refused to acknowledge this!!

JON E. Submitted this review about Top Notch Auto Transport
Review made Live: 4/20/2012 1:13:00 AM
On the morning of April 3 about 10 am I contacted Top Notch to accept their quote # 145487 to transport a 1973 Mustang Convertible from Texas to Minneapolis by "Carrier Type Enclosed" as clearly stated on the quote from Transport Reviews. My car arrived 10 days later filthy dirty on an open carrier ( This car had not been driven in the rain since restoration). Upon contacting Kathy Ashlock by phone I was informed that I had never asked for an enclosed carrier. I sent her a copy of the quote and a link to it via the Transport website that clearly states ENCLOSED carrier. Have waited a week now with no response. Top Notch should be avoided if you value your car's exterior. She was extremely defensive on the phone and said it was all my fault.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
Minnesota
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
145487
Quote or Order Cost:
$645

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Top Notch Auto Transport Submitted this response.
Response Date: 4/20/2012 5:59:00 PM
Jon, I understand where your coming from. But when the quote came into my system it said open and that what you paid for. I explained when I called for a follow up that I cant see the information you entered on the transportreview quote except the zip codes and vehicle info. The computer then generates a quote based on a open carrier and a sedan. At the time of when placed the order there was no word of it going enclosed. Sorry again for the confusion.