Company Response Review Report Review
Terrible....Don't USE if you want good customer service.

Crystal Vaughan Submitted this review about Total Car Shipping
Review made Live: 9/13/2011 9:58:00 AM
Worst experience! From start to finish this company has been painful to deal with. We were moving across country and called to set up our car shipping about 2 months in advance when we knew the dates of the move. We talked to John at Total Car Shipping and were given a price for the shipment of the one car. Less important but still noted is the fact that he had kids screaming and crying in the background during the entire call. Since he was a broker he still had to find the driver and get the shipment set up. He guaranteed us the price would not exceed a specific amount. He said he would be in contact once he had more details. After a month of not hearing anything we called back to see what progress had been made. He said he didn’t have any information and had not set up the shipment at that point. Since it was 2 weeks prior to the date we needed to move we were anxious to get the details worked out and were again assured that we would have it all set up in time. 3 days before the move we had still not heard anything and called to see what was going on. We were then told he was working on it that day and would call us back. Late that night he called and said he found someone to do it but it would cost us $50.00 more dollars than he had originally said but it was the only one he could find to meet the dates we needed. After going back and forth we decided to pay the extra because we had no time left to set something else up and needed the dates to be kept.
The car shipping company (MidWest Auto Movers) came as agreed to pick up the car on Saturday August 27th. We were told the car would be delivered to us in Arizona on Friday September 2nd. When we arrived on Thursday the day before we went to the bank to get the money order for the next day. We heard nothing the next day or the following day. We called and left several messages and got a call back on Sunday. The driver said he was in town on Thursday and we weren’t here so he couldn’t drop the car off. We explained that we were in fact in town and he should have called. He said well he assumed we weren’t here since our delivery date was Friday and now he wouldn’t be able to have it to us until Tuesday September 6th. To make a long story short it is now September 13th and this company has had my car for 2 and half weeks and has not kept one commitment they have made to us. Not to mention throughout this entire ordeal and inconvenience for us having two small kids and trying to move into a new house they have been rude each time we talk to them…..when we actually get a call back which is rare.
Shipment Details
Origin State:
Arizona
Pickup:
On Time
Destination State:
Minnesota
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
899504
Quote or Order Cost:
$845

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Bill Eaton from Total Car Shipping Submitted this response.
Response Date: 9/15/2011 12:03:00 PM
Crystal, We are sorry that the carrier Midwest Auto Movers didn't do a great job for you. They have been a solid company and have a 100% rating. So we had every expectation that they would do a great job for us both. We have removed this carrier from our preferred carrier list. We negotiated a $50 refund for you from the carrier. I realize this is not much given the lengthy delay but it was all the carrier was willing to do. We wish you the best and hope everything else with your move went great.