Review Report Review
HONESTY/SERVICE/PRICE

FRANK GAVIN Submitted this review about Total Car Shipping
Review made Live: 7/7/2010 10:10:00 AM
THIS WAS THE WORST EXPERIENCE I HAVE EVER HAD MOVING A VEHICLE. I WILL NEVER CONSIDER USING THEM AGAIN AND WOULD SUGGEST USING AN ALTERNATIVE COMPANY TO ANYONE ELSE.
I HAVE HAD THOUSANDS OF VEHICLES MOVED, MY JOB REQUIRES A BIT OF VEHICLE LOGISTICS AT TIMES, AND I HAVE USED SEVERAL DIFFERENT CARRIERS. I USE THE SAME RELIABLE CARRIERS WHEN I CAN BUT THE ONE I WAS USING FOR THIS SPECIFIC RUN RAISED HIS PRICE CONSIDERABLY SO I THOUGHT I WOULD DO A LITTLE PRICE SHOPPING.
TOTAL CAR SHIPPING ORIGINALLY QUOTED $650.00 BUT QUICKLY CHANGED THE PRICE TO $700.00 WHICH WAS NO CONCERN TO ME SINCE THE INITIAL QUOTES ARE COMPUTER GENERATED. I ACCEPTED THE QUOTATION AND ADVISED THEM THE VEHICLE WAS READY FOR MOVEMENT IMMEDIATELY. WHEN THEY EMAILED THE CONTRACT I ADVISED THEM THAT THE DATE AVAILABLE FOR PICKUP WAS INCORRECT. IT HAD THE AVAILABLE DATE IN 14 DAYS NOT IMMENDIATELY AS I TOLD THEM. THEY ASSURED ME THAT THEY HAD THE VEHICLE LISTED AS "AVAILABLE IMMEDIATELY" IN THEIR SYSTEM.
27 DAYS LATER MY VEHICLE STILL WAS NOT PICKED UP. i SPOKE TO MY REPRESENTATIVE FROM TOTAL CAR SHIPPING WHO TOLD ME SHE WOULD CALL ME BACK IN AN HOUR. NEEDLESS TO SAY SHE DID NOT. I LEFT 4 MESSAGES IN 2 DAYS BEFORE SOMEONE ELSE RETURNED MY CALL.
HE STATED THAT THEY WERE VERY SORRY THE VEHICLE WAS NOT PICKED UP BUT THEY COULD GET CAR HAULER THERE WITHIN A COUPLE DAYS FOR AN ADDITIONAL $150.00. I AM THINKING SCAM, SCAM, SCAM...I CAN'T BELIEVE I FELL FOR THIS!! THEY TRIED TO EXPLAIN THAT THEY ARE A BROKERAGE SERVICE AND CAN'T CONTROL THE PRICE. THEY WOULD NOT STAND BEHIND EITHER OF THE 2 PRICES THAT I WAS ORIGINALLY QUOTED. WITH THIS KIND OF SERVICE I DON'T THINK THEY'LL BE A BROKER MUCH LONGER. WITHOUT CUSTOMERS THEY'LL JUST BE BROKE!
THEY HAD ME BETWEEN A ROCK AND A HARD PLACE! SINCE I NEEDED THIS VEHICLE DESPERATELY I HAD NO CHOICE BUT TO AGREE TO THEIR INFLATED PRICE.
I WILL TELL YOU THAT THERE ARE MANY RESPECTFUL BUSINESSES TO USE WHEN YOU NEED A VEHICLE MOVED. TOTAL CAR SHIPPING IS NOT ONE OF THEM.
Shipment Details
Origin State:
Alabama
Pickup:
Late
Destination State:
Delaware
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
744903-NV
Quote or Order Cost:
$800