Company Response Review Report Review
Truck uninsured, car destroyed

TO Submitted this review about Trans Auto Transport FL LLC
Review made Live: 10/28/2013 5:53:00 PM
After I signed the contract and sent the deposit, TransAuto's promises regarding pick-up times started to wear thin. The company they subcontracted my car to - Xpress Auto Carrier - lied repeatedly to me about why they "couldn't" pick up my car (example: the two-way, three lane road in front of my house suddenly became a one-way, one-lane street). When I politely noted that this was not the case, Sam fell into retorting that if I was going to "act smart" towards him, he wouldn't pick up my car. (In fairness, I did tell him at that point that that was fine by me; I'm not THAT stupid.) Sadly, TransAuto intervened and convinced me to go with Xpress Auto. I ended up rushing to connect my parents with a trucker who somehow had the wrong phone number while sitting on a plane waiting for the pilot to tell everyone to turn our cell phones off. Sadly, I succeeded, and said trucker collected my car.

So, I foolishly let them pick up my car, which they transported on a truck which, wouldn't you know it, was NOT insured. Of course, I only found that out after said truck spontaneously caught fire, destroying my car and all of its contents. Both TransAuto and Xpress Auto were incredibly unhelpful after the car burned. TransAuto immediately started explaining why they were not liable in any way - the guy on the phone actually argued that because they can't see the future, they aren't responsible when bad things happen! I had to hassle them just to get my deposit back. Their contract states, "All vehicles transported have zero out of pockets (sic) costs if damage occurs to your vehicle while in transport." Guess how much of my out-of-pocket costs they've covered? None. I guess they meant zero costs for them. At least I held onto all of the relevant documents; it looks like we're headed to court.
Shipment Details
Origin State:
Maryland
Pickup:
Late
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
RF 8516
Quote or Order Cost:
$1050

Car Condition
  • Vehicle was dirty
  • Items were stolen from the vehicle
  • Vehicle was damaged
Company Response
Alan Matos from Trans Auto Transport FL LLC Submitted this response.
Response Date: 10/29/2013 7:31:00 PM
We understand the frustration the customer must have experienced and are deeply sorry for the unexpected turn of events, which are by no means a reflection of a usual transport. Once we first received word of this incident, we provided contact and insurance information for the carrier which in this case was Xpress Auto Carrier. We then procedded to contact them personally and communicated the customers concerns. The customer later informed us that the company had refused to file a claim for this incident for the moment. And to further exacerbate the problem, they instructed the customer to call us for assistance, which further confused her. While we did schedule the transport with Xpress Auto Carrier, it was their vehicle upon which this incident occurred. It was also to their lack of proper insurance coverage, informality, and lack of adherence to FMCSA and DOT standards that led to this unfortunate situation.