I’m deeply sorry for your experience. Unfortunately we do not control the barge that ships from the mainland to Hawaii. Although your vehicle was picked up and transported to the port enclosed. That enclosed trailer belongs to the contracted carrier company and It would’ve been the same outcome with any other company you would’ve contracted. Once the vehicle arrives at the port. It must be inspected and than it gets transferred on to the container and than hops on the vessel. Once again I apologize for the delay but usually in this industry, we provide estimated time for pickups and deliveries due to the fact that we have no control over traffic, weather, etc. I hope you enjoy your vehicle and we wish you nothing but the best.