Ayn Leblanc is the proverbial customer that cannot ever be pleased. While she candidly admits that her car arrived in fine condition, she complains that her vehicle was delivered a few days later than expected. There were no guarantees on an exact delivery date, which would've been unfeasible in the sense that auto transport carriers do not operate within the precise timeframes of limousine services. Rather, she was given approximate time windows for both pickup and delivery, which she agreed to before placing her order. It was only after her vehicle was picked up (at a substantially discounted price, I might add) that Ayn imposed a deadline of 5/31. Her desired deadline date was not met because the carrier was running several days behind due to unforeseeable mechanical issues with his truck. No one's fault...it happens now and then in this business. How ironic that she was suddenly unreachable when my driver Edgar arrived, requiring that her vehicle be stored (at Edgar's expense) at a towing facility. She also neglected to mention that Edgar went above and beyond the norm by fully reimbursing her car rental costs, though he was not legally obliged to do so. Finally, in her own unique melodramatic fashion, Ayn rants that I blamed her transport delay on everyone and everything, including the sun and the moon...hmmm...what about the planets and stars? Perhaps they too, were at fault? This is a prime example of an individual who was unrealistic in her expectations of the auto transport process, and unwilling to show even the slightest degree of flexibility and gratitude for the excellent services that were provided. Sincerely, Bill Avrich President Transport Connection Phone/Fax: 561-982-1275 Mobile: 561-213-5261 www.mytransportconnection.com