Car has still not arrived

Trudy T Submitted this review about Transport Kings LLC
Review made Live: 12/9/2010 9:33:00 PM
On 11/1 I contracted with this company to transport my car from Tx to NC on of around the 26th.As of today it still has not arrived. nor even left Texas. I've been getting the run around from them-truckers want to take larger vehicles first, out of the way, holidays, you name it. They have said they would call me back-never do. When I called today the number was not even their company. I may have to fly back to TX and drive the car myself and if I cancel the order they keep $90-for what? The company is unprofessional and I don't see how they got the ratings they have. Do Not Use Them.

Company Response
Alex Cruise from Transport Kings LLC Submitted this response.
Response Date: 12/10/2010 7:32:00 PM
Dear Client, I am sorry you feel that way but i hold confirmation that your vehicle was picked up and delivered, so where is the miss communication? And as far as never picking up your calls we have recorded documents where we picked up every call you made to our company (including all emails). Now I see you also commented that we told you that drivers wanted to pick up larger vehicles before yours. I'm sorry no offense, but we would never say that because the fact is Carrier companies much rather take small vehicles vs larger ones because this way it leaves more room and capacity to load on other vehicles which means more $$$ to them. Again we are sorry you feel this way when we have rendered all services on your demand.