A complete waste of my time!
Manuel Aranda
Submitted this review about
Travelers Auto Transport
Review made Live: 1/29/2022 9:54:00 PM
Travelers Transport ( Vehicles) ›
Fri, Jan 21, 12:11 PM text messaging back and forth from TAT JOHNNY and myself customer.
Me-Johnny what is going on with
the status of the pick up?
Sunday 2:28 PM
Me-1, Manuel Aranda, hereby
decline to do any further
business with Travelers Auto
Transport. As you, Johnny,
have chosen to skirt all of
your responsibility to your
customer and display no
integrity and stand by the
shipping rate you said you'd "
lock in " for me provided, I
sign your contract and pay a
$250 deposit over a week
ago, absolutely nothing has
been even communicated in
any manner, by phone call,
text or email. I ask now for an
immediate full refund to the
credit card I submitted to
secure any business with you
or the company you belong
to, Travelers Auto Transport.
It's a shame that you can't
even so much as commit
yourself to basic
communication with your
prospective customer. Awful
customer service experience.
Reverse that charge to my
now, please.
.TAT-Travelers Transport ( Vehicles) ›
Sunday 3:40 PM
It's Sunday Manuel. Your
communication is limited
because you choose not to
speak in the phone. I will call
you tomorrow thank you
Monday 2:30 AM
Me-Nice try, but I phoned for
Johnny, I'm not sure who
wrote the text I'm responding
to, because Johnny
apparently no longer feels
texting is acceptable,
ironically enough though it
was more then adequate during
our communication to sign the contract & pay the deposit.. a selective stance now due to Johnnys limited circumstances? That's clear. If it is Johnny, I don't have to repeat myself again here, you're an adult, it was your choice to not phone or text me back after the email I sent you last week giving yet, one more chance to turn around your lack of basic service that was getting away from you. That offer fell of deaf ears, I guess. As I Never heard from you.
It's obvious the business became too much for you to bare because ultimately you never had anything secured with anyone despite your text messages that said otherwise. Then, your mode of defense for all of this you brought on yourself, you attempt to blame our communication by text the reason for your lack of follow through, who do you think will believe that? You, I guess if you say it enough. Man up, own your responsibility in this, Ive done nothing wrong but chosen you to do business with. I've done this 3 other times, and NOTHING like this has ever occurred before. Then to make matters worse you went silent, you talked to the holder of the car instead of communicating at all with me, your customer. Who would have been happy to get a communication from you in any form. You went MIA, and when I phoned your office on Friday to get any information on the service you confirmed with me nearly a week ago & after 3 days of not hearing from you, the gentleman who answered the business phone spoke in your absence.
Note: If this is not Johnny i'm responding to and it's the guy I spoke to on Friday, I don't need a phone call from anyone,I've asked you to kindly reverse the $250 deposit on my cc,as confirmed with you on the phone Friday that I might request and of course you said, ok. That's the only business I have left with you. Please at least do as I request, so I can use that deposit with another shipping company that wants to do business with me! Enough of that, who has the time for all this.. send me an invoice copy when the credit is complete.
Me-No communication for a week, by phone or text & no reply’s to my texts and after I ask for a refund, Johnny decides to say this:
Monday 7:44 AM
TAT-¡ HONESTLY DO NOT KNOW
WHAT IT IS THAT YOU
WANT! We have our entire
dispatch team taking care of
your vehicle. we already
spoke to the seller & have
made the arrangements
spoke to the seller
already what is the issue?? Is
it that you feel like ten page
text messages will get the
vehicle picked up faster?
Please stop with the text
messaging and pick up a
phone to speak to us when
you need updates. Thank you
Me-10 page texts? How am I
supposed to know an
arrangement was made?
Normally people call the
customer to let them know
the service has been
arranged. So that's why I'm
texting you, to get my deposit
back because NO ONE has
communicated anything to
me. I don't want to use your
company, I said to Diane in a
text yesterday. So if she
made an arrangement with
you, which I bought, because
you say you do a lot of things
Travelers Transport ( Vehicles) ›
you haven't done. I said
yesterday to you i wanted to
cancel my business with you
because i hadn't heard back
from anyone about anything.
If there was a plan to pick up
my car that should've been
communicated with me
yesterday! I can't believe I'm
having to school you on basic
communication.
Basic communication
revolves around phone and
not text. I do not see these
consistantly, its a software
system and not on a phone. It
goes to my office compuetr if
im not in front of it, i dont get
it. Your car is already being
picked up, ive dispatched a
truck to pick your car up and
thats it. you refuse to answer
your phone for some reason
and it continues to get
rearranged. I have a lof of
calls from myself and my
disnatch team that went
dispatch team that went
unanswered. So like you said
to me |"Man Up)" and answer
the phone when i call thank
you nin
I don't know what game
you're playing but of course I
just spoke to Diane and she's
had no contact with you
about anything as of late.
There is someone wrong with
you and it's not my problem,
but I have confirmed with
Diane, I no longer feel
comfortable using your
service, given all of your
fictitious explanations. Please
do not contact me or Diane
any further.
TAT-I refuse to be spoken to like a
child. I dont know makes you
think you can speak to me
that way but the seller was
contacted on 1/20 regarding
this toyota. thank you
•
Travelers Transport ( Vehicles) >
Me-When you act like a child and
lie about doing something
when you know it not to be
true, guess you would
consider any push back as,
being talked to like a child.
There you go again with your
lack of communication skill
set. You talked to the seller
on the 20th briefly, at that
time, like most likely how it is
now, you had nothing to tell
her. Now all of the sudden in
the context of your text, you
suggest by saying you've
confirmed with her a pick up
thats implying you had
another conversation with her
and you have not. And, my
phone is perfectly fine, if you
called you would have gotten
voicemail, and there are no
messages from anyone about
this so called arrangement.
It's best we part ways, thanks
anyway
JA
Text Message
