In response to Ms. Tammy Russell’s complaint about our services provided on September 12th, 2012 in transporting her horse, and her dispute regarding needing to provide compensation for services rendered: We are a professional horse hauler. We provide horse transportation for a living. Our clients are required to complete a contract which we can provide to Transportreviews.com. The services contracted by the client were rendered by our company. Our driver was is communication with the client throughout the trip about the condition of her horse once it was on our trailer. This client was aware of a layover for her horse in GA prior to us dropping off her horse in NC. Unfortunately we experienced some truck issues in northern FL that took several days to repair. Her horse was in a safe location with a very professional horse person, who even took pictures to ensure the client that her horse was safe and sound for the several days her horse was in GA, she called the boarding facility hundreds of times in the 4 day period. This client was given hourly updates by our owner of any developments with our truck situation. Not only was she called hourly with updates she spoke with everyone in our company throughout the layover, sometimes until 3am. Tammy’s horse arrived on a Tuesday; her horse was in great condition upon arrival and more than ready to show the following weekend. We have the bill of lading to prove that and the release of liability on her horse that she herself signed. We only received compensation for $425 total. This horse hauling is usually $1100, we originally gave her $250 off prior to her even contracting with us because she asked for a discounted rate. Our owner than told her due to delays and hardship she would not be charged the remaining $425. But she is asking that her horse be moved from TX to NC for free? Services were rendered as described in our contract, her horse arrived safely, though we were late, we take ownership for that and it is unfortunate when these things happen but break downs do happen. This post is an attempt to not have to pay for services rendered and to damage our reputation as a nationwide horse transporter. This client was fully compensated for her time and heartache.