Company Response
andrea harvey from
Triple Ac Ranch Submitted this response.
Response Date: 6/10/2013 4:34:00 PM
We can submit the contract on this site that Shawn completed, and the communications we had with Shawn. We never received any money, she filed a review with Paypal and they never released any money to us, I checked again today to make sure. So I couldn't refund her no matter what we don't have it! We went to pickup this horse 2x's with Shawn telling us she had too busy of a weekend the first time 10 hours prior to pickup, then this time saying she just wanted to cancel though we were within 12 hours of pickup this time. Her direct point of contact was one of our owners, and she asked him to be the point of contact for her pickup person so she didn't have to communicate with her. Which the owner did. We didn't seek out Shawn as our client, she called us after 2 other transporters cancelled on her. Our contract is legally binding, it states in there if you cancel within 24 hours of picking up or our driver is enroute to your pickup you forfeit your deposit, which Shawn agreed to prior to ever booking the job with us. We let her reschedule the trip the first time, than planned an entire other route around her for this week. Even if we had her money we are within our legal rights to hold it due to the clauses in our contract which she agreed to. But we don't have her money, and she can feel free to report it to the Sheriff, we have the communications with her via text, and email, as well as her contract. Slander is illegal! Any further communication to this effect will be reported to our lawyers and prosecution will be pursued.