Company Response Review Report Review
Dishonest, Underbid to get contract

Brian Submitted this review about Trusty Transport
Review made Live: 6/29/2015 3:23:00 PM
Was very clear upfront that I was not looking for an underbid quote, which appears to be rampant in this industry. Robbie said his bid was accurate and would be 2-4 days to find a carrier. He also said he was not a broker, that the drivers drove for his company. That was a lie, he admitted later.

Days later, he admitted that he did indeed underbid and that I could hire someone else.

Canceled the order with him and moved on to another carrier.

If you have to lie to get business, you lack integrity. Recommend not working with this company.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Washington
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
89
Quote or Order Cost:
$798

Company Response
Robbie from Trusty Transport Submitted this response.
Response Date: 6/30/2015 7:06:00 AM
Gave this customer a quote and heard from him a week later mad because we didn't load it. He never placed an order with us. I think he got us confused with a broker. Very nasty on the phone. Wanted his deposit back but we don't take deposits. He kept insisting he talked to Kevin but we do not have a Kevin here. I will assume once he see's his credit card bill from whatever broker he hired he will figure it out. I don't know if he is easily confused or just an idiot but being cussed at for no reason is not acceptable.