Company Response Review Report Review
Bait and Switch Pricing

Vince Submitted this review about Trusty Transport
Review made Live: 9/18/2015 9:20:00 AM
On 8/31/15 I received a quote from Trusty Transport for $568. I accepted the quote and booked with them. I inquired about how long it would take to assign a driver, and was told 2 days (that was on 9/1/15). I inquired on 9/8/15 if a driver was assigned, and the response was, "Loading Thursday and delivering Saturday.". I received a call from the driver on Friday stating the price was $695 and the car would be delivered on Monday. I explained to him I was quoted $568. The driver texted me the Bill of Laden showing that Trusty Transport had indeed contracted him at $695 even though they had provided me a written quote for $568. The driver was George with Happy Snappy Transport and he was very nice, and apologized that I had been caught in the middle. I reached out to Trusty Transport but Robbie was unwilling to honor his quoted price. I paid the $695 when my car was delivered. I would caution anyone considering using Trusty Transport to beware of bait and switch tactics.
Shipment Details
Origin State:
Arkansas
Pickup:
Late
Destination State:
Virginia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
15927
Quote or Order Cost:
$568

Company Response
Robbie from Trusty Transport Submitted this response.
Response Date: 9/18/2015 9:43:00 AM
We tried to load this vehicle on the 4th but it would not start. The customer neglected to tell us that even though the quote clearly asks if it is running condition that it hadn't been started in 3 years. A waste of our time and fuel. Normally an inop costs $150 to $200 more. We also didn't charge the customer for lieing to us when we sent the first truck out. So we schedule a 2nd truck equipped to handle the move and only charge $127 more which the customer was happy to agree to because he knew he got over on us. At delivery he showed my driver the original quote for a running vehicle and tried to pay just that. What a dirtball. He called saying if we didn't cut him a better deal he would give bad reviews everywhere he could. Blackmailing scam artist.