SCAMMERS ! RUN! DO NOT USE!
Rebecca
Submitted this review about
Truthful Transport Inc.
Review made Live: 6/14/2022 6:49:00 PM
My husband selected “Truthful” Transport to move our cars from LA to NH. They were picked up by two sketchy looking characters May 31st, who fussed around and took a lot of photos of the cars (which they sent us in an official looking “report” that, upon closer inspection, was a complete fraud). We asked for confirmation via photo that the cars they picked up were on a carrier that day, and it never came. Later in the week, once we had flown to NH, my husband called Nicole to ask when we could expect our cars. She was very slow to respond, and multiple times all she could say was that she was “checking with the dispatcher.” She could not confirm that the shipper had our cars, where they were, or when they would be delivered. We called the number of the driver who picked up the cars multiple times, and he assured us they were dropped off at a warehouse in Philadelphia. Yesterday, Nicole phoned to say the cars would be delivered in the afternoon. No cars came. This morning, we geolocated my husband’s Jeep in VENTURA, California. We called the police, and the sheriffs found it parked in the parking lot of the Hyatt Hotel in Thousand Oaks. My car could not be geolocated, since it was an older model Mercedes. So, we paid “Truthful” transport money to arrange for our cars TO BE STOLEN. My husband’s car was recovered by the Ventura Sheriff, but mine is nowhere to be found. During the entire nightmare, Nicole and her husband Todd were evasive and unhelpful. Nicole ignored my text messages, and dismissed my concerns when I told her I thought the cars had been stolen. I have no reason to believe they aren’t in on the scam, given their behavior over the past two weeks. What kind of company allows you to pay them to entrust your cars to them, hires thieves to steal your cars, and then avoids answering your calls and addressing your concerns when you suspect foul play? A SCAMMER, that’s who. ABSOLUTELY DO NOT USE THIS COMPANY! THEY SHOULD BE SHUT DOWN IMMEDIATELY. I have filed a formal complaint with the Florida Consumer Commission, and I will be following up relentlessly to make sure it is adjudicated. No one should have to go through this. These people are FAKES and LIARS. Save yourself all the hassle of a stolen vehicle and find a reputable firm to ship your car.
