Company Response
Alex Brown from
US Car Go Freight Logistics LLC Submitted this response.
Response Date: 8/30/2023 10:04:00 PM
We deeply regret the negative experience you had with our car transport service. We're sorry for any inconvenience caused by the price variation and pickup scheduling issues. Price quotes in the transport industry are often estimates and can be influenced by route complexities and market dynamics, which might have led to the difference. We apologize for the communication breakdown regarding the mechanical issues and the subsequent challenges with your car's pickup. This does not align with our commitment to providing reliable and transparent services. Our team is continuously working to improve customer communication and service quality. If you have further concerns or questions, please reach out to us at (customersupport@uscargofreight.com) . We appreciate your feedback and value your experience, as it helps us make necessary improvements. We're here to assist and provide better customer service moving forward. Thank you for bringing this to our attention.