Driver not on the insurance!

Kathleen Submitted this review about US Car Go Freight Logistics LLC
Review made Live: 6/23/2023 10:45:00 AM
Samantha with US Car-Go Freight Logistics LLC set me up with a driver from SuperDuty LLC and he damaged my car upon delivery. After contacting Progressive (driver's insurance), the driver is not listed on the policy. Now I have to go after the company and of course they will try not to pay due to the fact that the driver was aggressive and verbally assaulted me to be point I had to call the police. Do NOT use this broker or SuperDuty LLC! What they did is illegal-the driver has to be on the cargo insurance otherwise your driving uninsured!

Company Response
Alex Brown from US Car Go Freight Logistics LLC Submitted this response.
Response Date: 7/10/2023 5:08:00 PM
We deeply apologize for the unfortunate experience you had with 'SuperDuty LLC'. We want to clarify that they are a third-party company and not directly affiliated with us. As a broker, we connect customers with carriers, and we take customer satisfaction seriously. We encourage you to review the contract you signed, as it outlines the responsibilities of each party involved. While we are not liable for the actions of third-party carriers, we understand your frustration and are here to support you. Please provide us with the necessary details, and we will do our best to assist you in resolving this matter. Your feedback is crucial, and we will review our procedures to prevent similar incidents in the future. Thank you for bringing this to our attention, and we appreciate your understanding, please don't hesitate to contact us (customersupport@uscargofreight.com).