Company Response Review Report Review
Horrible

Joy G Submitted this review about US Car Go Freight Logistics LLC
Review made Live: 7/13/2023 9:51:00 PM
This company is very dishonest and unreliable. After being quoted a price with a signed contract, the representative S from US CarGo informed me that I would need to pay an additional $200. I agreed to pay the additional cost after she apologized for the misinformation. We then agree that the car would be picked up on Wednesday, July 12, 2023 @ 1030 am. At 10:30 am Wednesday, I attempted to contact US CarGO and the driver (who only spoke Spanish) whose number was provided by FD Logistic LLC on several occasions as there were no updates by the US Cargo or the driver regarding pickup delays. However, when I spoke with the FD Logistic LLC representative, he said the driver was in my city and was waiting until 1:00 pm to pick up the car. I told him that the car was to be picked up at 10:30 am and he said let me call the driver now. Unfortunately, the car was still sitting in my driveway at 2:47 pm on Wednesday. It wasn't until I decided to cancel the service that the US CarGo representative S decided to stop brushing me off and attempted to find out what was the problem. However, at this time I just wanted to cancel the service and find another company to transport my car. Representative S then decided to have me speak to someone else in the company, Mr. ?? who so ruled. He decided to hang up the phone once he realized I was not going to change my mind about canceling the service. Then, today I received a call from US CarGo and a text from FD Logistic LLC regarding car transport service as they were waiting on me. I research the US CarGO and found that others had complaints about the upcharge after the initial cost agreement.
Shipment Details
Origin State:
Louisiana
Pickup:
Never
Destination State:
Maryland
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
600
Quote or Order Cost:
$730

Company Response
Alex Brown from US Car Go Freight Logistics LLC Submitted this response.
Response Date: 7/14/2023 10:10:00 PM
We appreciate you taking the time to share your feedback about your experience with US Car Go Freight Logistics LLC. We apologize for any challenges you encountered during the process and understand your frustration. We would like to address your concerns and provide clarification on some important points. First and foremost, we want to assure you that we strive to provide accurate and transparent information to our customers. Our goal is to ensure that all details, including pricing, are clearly explained in the contract, which is signed by the customer. We understand the importance of clarity and aim to avoid any misinformation. As a brokerage company, our role is to arrange reliable carriers for shipments. We work with carriers like FD Logistic LLC to facilitate the transportation process. Delays can occur for various reasons, and we apologize for any inconvenience caused by the delay in the pickup of your vehicle. Our customer service team works diligently to coordinate with both customers and drivers to minimize delays and ensure a smooth process.Regarding the cancellation of the service, we apologize if there was any miscommunication or confusion. Our representatives are here to assist and address any concerns you may have, and we regret any frustration caused during your interaction. We appreciate your feedback and will use it to improve our processes and communication. We are committed to providing excellent customer service and ensuring a positive experience for our customers. Your satisfaction is important to us, and we are always here to help and address any issues that may arise. Thank you for bringing these matters to our attention, feel free to reach us at (customersupport@uscargofreight.com)