Company Response
Alex Brown from
US Car Go Freight Logistics LLC Submitted this response.
Response Date: 7/21/2023 6:33:00 PM
Thank you for choosing US Cargo for transporting your car. We understand that there were some challenges during the process, and we apologize for any inconvenience caused. Our drivers handle multiple loads on diverse routes, which can result in occasional delays due to traffic or unforeseen circumstances. We apologize for any confusion that may have arisen and sincerely appreciate your cooperation during the resolution. Your understanding is valued and has been crucial in addressing the situation.
Please rest assured that we take your feedback seriously and are committed to improving our communication to avoid such situations in the future. Your satisfaction is our priority, and we value your patience throughout the process. Our team prioritize excellence in service and timely deliveries. At US Cargo, we always aim to provide competitive pricing and reliable service. We sincerely appreciate your trust in our services. You are always welcome, and we look forward to serving you with enhanced efficiency and service quality for any future transportation needs. Your satisfaction is our driving force for continuous improvement.