We're genuinely sorry for the frustrations you've faced. We understand your concern about the refund process, and we want to assure you that the refund has already been initiated. Refund processing can take some time to reflect on your original payment method. Regarding the pricing, our estimates are outlined in the contract, and industry prices can fluctuate. We apologize for any inconvenience and are committed to resolving this matter. We take your feedback seriously and aim to provide a resolution that's fair for both parties. If we were thieves, we wouldn't have responded to you or initiated any refund. If you have any further questions or concerns, please don't hesitate to reach out to us (customersupport@uscargofreight.com).