Company Response
Alex Brown from
US Car Go Freight Logistics LLC Submitted this response.
Response Date: 9/8/2023 10:30:00 PM
We genuinely understand your frustration and apologize for any inconvenience you experienced. In the transport industry, prices are typically system-generated and estimated, subject to fluctuations based on various factors. Our agent informed you about the price increase after considering your concern, and only upon your agreement we proceed to assign a driver to your shipment. Our primary goal is to resolve every customer's transport needs efficiently. It's disheartening to receive negative feedback after providing the best customer services. We would like to clarify that when we assigned the driver, it was with your consent, and you agreed to the adjusted price. It's worth noting that you previously utilized our services three months ago, and this new request for compensation presents some challenges. We have already provided services, successfully shipping your vehicle to your desired location. We appreciate your understanding of these circumstances and are here to assist you with any future transport needs you may have. Your satisfaction remains our priority.