Company Response
Alex Brown from
US Car Go Freight Logistics LLC Submitted this response.
Response Date: 2/15/2024 10:36:00 PM
Dear Naveed,
We understand the frustration and disappointment you must be feeling after encountering such difficulties with our service. We truly value your business and aim to provide a seamless experience for all our customers.
Please know that we have already initiated the refund process for you on February 13th. However, we acknowledge that the delay in issuing your refund has been frustrating, and we sincerely apologize for any inconvenience caused by our company policy regarding refunds.
We genuinely appreciate your patience and understanding as we work to rectify this situation and ensure that you receive the refund you are owed if you have any concerns, please don't hesitate to reach out to us directly at customersupport@uscargofreight.com or at (888) 249-8840. Your satisfaction is important to us, and we apologize again for any inconvenience caused.