Scam

Carlos and Natercia Martins Submitted this review about US Car Go Freight Logistics LLC
Review made Live: 10/8/2024 1:47:00 PM
If I could give this company a NEGATIVE 1,000 I would. This company scammed us out of our $150 deposit. After they send us a contract for a price and was signed..the day my son's vehicle was to be delivered, Grace Morgan that works for this scam company, called my husband and I stating that the price has going to go from $350 to $1,500... Then she continued to call, send text messages trying to negotiate the price (for way more than the contract that this company signed). Since my son needed the vehicle for work, we negotiated a new price ( double what the original contract was). more than 6 different text messages Grace sent us stating that a driver had already picked up our vehicle, which was a lie, NO DRIVER EVER PICKED UP OUR VEHICLE. This company had my son miss work, I had numerous anxiety attacks ( I am a breast cancer survivor that is currently on chemo)...My other son was running back and forth from our home checking if "THIS COMPANY" picked up our vehicle. SHAME ON THESE PEOPLE/COMPANY/GRACE MORGAN FOR PUTTING FAMILIES THROUGH HELL!!!!!!!!!! I will be seeking all lawful remedies for my sons lost wages, my anxiety, pain and suffering this company has caused us these last few days.

Company Response
Alex Brown from US Car Go Freight Logistics LLC Submitted this response.
Response Date: 10/17/2024 7:13:00 PM
We need to set the record straight regarding your experience. Our agent attempted to contact you to resolve the issue, but unfortunately, you did not answer our call. The price change you mentioned is incorrect. The initial estimate was just that—an estimate. At the time of delivery, the price was $450, not $1,500 as you claimed. We even covered $75 to secure the driver for you. When our driver arrived, the vehicle was not there at all. Instead of clarifying the situation, you suggested we should "find your car," even though it hadn’t been picked up by us but by another company you were working with. Throughout this process, any update our agent provided was met with you saying, “I’m calling the cops on you guys.” Threatening us with police involvement won’t change the facts laid out in the contract, which clearly states that the price is an estimate and subject to change. We are committed to providing the best service and pricing in the industry, and we have the records to support our position. Please contact us to discuss this further and find a resolution that works for you.