Review Report Review
Didn't fulfill contact kept raising prices

Jessica Submitted this review about US Freight Master
Review made Live: 11/20/2023 11:12:00 PM
Called on November 4. As the transport provider I had hired didn't show. Talked to Ms. Brown and explained my situation. My son was transferring bases and I was time limited. She assured me they would be able to pick up my car within 5 days. We signed the contract at 450. The 6th I got a text message saying someone would be there in 2 hours to get my car. I called back and made sure this was correct and at the price of 450. She told me they would be there in 2 hours but the charge would be 900 due at delivery not including the 175 deposit they took. I told her absolutely not that was more than double what they quoted me. After a few phone calls and texts she said she could get a driver for 525. For a total of 675. I agreed a.d signed a new contract for that price as I am in a time crunch. Then poof said driver doesn't exist. They couldn't contact said driver then the next day said driver has broke down, but they have other drives at 8-900. As they did not fulfill the contract by the date I needed it by as my son was leaving Virginia they would only refund half my deposit. So I got charged 75.
Shipment Details
Origin:
Virginia Beach , Virginia
Pickup:
Never
Destination:
Kentucky
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
450
Quote or Order Cost:
$675