Amber Day, it has been a long time. In fact we had to search our records for your order from last April. We contacted you after your delivery to confirm that you had received the vehicle and never heard back. Your vehicle was delivered without incident in 9 days after pickup and within the 7-10 day time frame quoted from the Carrier. We are sorry to hear that 10 months after delivery your expectations were not met. This Carrier had 9 other vehicles he was hauling and not able to provide daily updates that you were looking for. There are restricted areas where pickups and deliveries are not allowed by law for various reasons and flexibility on the customers behalf becomes necessary. We provide all of the necessary documents for the Company and driver phone number and are involved if there is a problem until you receive the vehicle. This was not the case as you were looking for a quicker turnaround time. When traveling over 3,000 miles across the country the vehicle is going to arrive dirty, naturally. Our phones are always on and we respond in a timely manner to every inquiry.