Review Report Review
CAR HELD HOSTAGE

KELLY Submitted this review about Unified Auto Trans Corp.
Review made Live: 2/2/2016 9:51:00 AM
Paid to have my car delivered Door to Door from Los Angeles CA to Philadelphia PA. An hour before arrival I was told I had three options!

1. Put my twin babies in a taxi service, travel 8 miles outside of Philadelphia, in 15 degree weather, and pick my car up.
2. Pick my car up from local tow yard and pay storage fees of $200-$500 per day
3. Allow a stranger, their truck driver, to drive my car to me, take FULL responsibility for him and the car in the event of an accident or damage.

The reason given as to why my car could not be delivered to a 20 acre mall parking lot across the street from the address on the contract was "the truck cannot fit into a 20 acre mall parking lot" despite Target, Home Depot and Mega Supermarket delivery trucks having access to a dedicated truck entrance off a major highway into the mall.

Ironically while Unified staff attempted to show me on Google Maps how their truck could not drive into the mall entrance, trucks could be seen in the pictures traveling into the mall or parked in the mall parking lot after making deliveries. "Wait - It gets better!" The location I was commanded to pick up my car up from, outside of Philadelphia, was a K-MART parking lot five times smaller than the 20 acre mall parking lot listed on the contract! It took 5 hours for this matter to be resolved. Ultimately I was forced to take 100% responsibility for my car and "their" driver. Taking my babies outside in 15 degree temperatures or being taken advantage of financially by a local tow yard owner who knows I'm from LA was not worth the a car!

Do not utilize this company to ship your car!
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Pennsylvania
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
104607
Quote or Order Cost:
$825