Company Response Review Report Review
Wasted my time with lies & fraud

Steve Submitted this review about United Routes LLC
Review made Live: 1/21/2010 12:24:00 PM
David promised pickup at specific date & time, took deposit then vanished. Did not pickup up as agreed, did not return email or phone calls. When I finally got a hold of him days later, said the charge would be $150 more. Do not trust these guys.
Shipment Details
Origin State:
Washington
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
109347-HV
Quote or Order Cost:
$499

Company Response
kasey bistritz from United Routes LLC Submitted this response.
Response Date: 1/21/2010 4:53:00 PM
#1 We Never charged the customers credit card anything OUR COMPANY POLICY IS NO-UPFRONT DEPOSITS!...#2 the customer was DOUBLE BOOKED with another company and OUR DISPATCH CANNOT SEND A DRIVER OUT ON THE CHANCE THE VEHICLE WOULD HAVE BEEN PICKED UP ALREADY.... WE ARE AN HONEST AND UP-FRONT COMPANY ....LOOK AT ALL OF OUR SATISFIED CUSTOMERS ... WE DON'T LIE !! WE VALUE OUR CUSTOMERS