Company Response Review Report Review
A Bad experience turned into Excellent Service

Pouria Submitted this review about Universal Transport LLC
Review made Live: 3/24/2013 10:02:00 AM
I had a bad experience with the previous reps ( Sandy, Michael and Chris) but Mr. Steve Medina was very professional and polite. First it was Michael Turner with the quote and taking your deposit and than its Sandy Lara the dispatch, who is in charge of contacting driver and setting up the pick and drop off which is very bad with communications and does not respond to your phone calls or emails. And than you got Chris which i never met until last week which called me out of the blue and started threatening me and finally Steve Medina,( the saver) comes through and understands the whole situation and offers anything and everything in his power to make sure i am happy camper. I simply wanted to be heard. He was there and understood me and even offered me my deposit of $125. I am happy and will contact Steve directly from now on for future transportation. Thanks again Steve!
Shipment Details
Origin State:
Pennsylvania
Pickup:
Late
Destination State:
Maryland
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
42634-TI
Quote or Order Cost:
$325

Company Response
Jose Menendez from Universal Transport LLC Submitted this response.
Response Date: 3/28/2013 12:41:00 AM
Thank you for shipping with us! Universal Transport is an award winning car shipping company. We specialize in open and enclosed auto transport. Our clients include owners of collector cars, classics, exotics, high end vehicles, suvs, trucks, boats, rvs, motorcycles, all auto makes & models. We offer door to door service accross the US, Canada, Hawaii, Alaska, & Puerto Rico. PLEASE VIEW OUR RATINGS: http://www.movecars.com/UniversalTransportLlc