Company Response Review Report Review
Brokerage fee scammers give to low qoutes

Derek Gonzalez Submitted this review about Vantage Auto Movers
Review made Live: 1/14/2015 9:54:00 PM
Hired the unreliable "Reliable" Vehicle Tarnsport aka "Vantage Auto movers" in good faith on Dec 22 2014 and paid 200 upfront (qoute was 900$) , not being told that that was their brokerage fee, which I would have no problem to pay if they would had actually done something other then bullshitting me.
Once I paid the 200 Dollars NO RESPONSE, calls,update whats how ever.
I had to constantly call them to be assure that the car would be picked up within the same day or the next day after my call....of course that never happened and went on and on until January 12th 2015.
At that point I had enough of this and hired a 5 star rated brokerage who told me, among other brokerages I called, that they simply underquoted and therefore it was unlikely to get picked up. They managed within a day to get me a transport. The new brokerage charged also 200 Dollars, but only AFTER the car was picked up. And 1000 Dollars for the actuall transport company.
It gets worse. After filling a complaint with the better buisness bureau they flat out lied several times in their response, claiming they did called me and ....here comes the best: That I refused a driver that had. Absolute rediculous.
Of course they refuse to pay back the 200 dollar fee they took.
My advise, stay away from this company. Clearly unethical business behaviour.
It is my believe that they on purpose gave me a to low quote in order to assure my business and cash in with the Brokerage fee.
In general stay away from any company that asks for money before the car is even picked up.
Shipment Details
Origin State:
Oregon
Pickup:
Never
Destination State:
New York
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
26542-LX
Quote or Order Cost:
$900

Company Response
Vantage Auto Movers from Vantage Auto Movers Submitted this response.
Response Date: 1/20/2015 2:40:00 PM
Our shipping agreement is the only thing that needs to be referenced here. We do not guarantee any pickup or delivery dates. We apologize that it took longer than expected to find a carrier for this transport. The quote was not unreasonable. We did not purposely under quote the customer, nor would we ever do that. The customer was not refunded because they were far outside of the cancellation period with our company.