Never Delivered!!!
SW73161315
Submitted this review about
Vehicles in Motion
Review made Live: 10/17/2015 9:52:00 PM
This is my 3rd review on this website. After I uploaded mine, they said I am not their customer so I sent them my credit card statement which can show how much I paid to VIM. My reservation # SW73161315
My story with Vehicles in Motion started back in June. I contacted them to ship my car from Enfield, NS to Calgary, AB, the cost on the contract was $1750 but $1800 was charged to my credit card. Estimated pick up date was June 20th-21st, but that did not happened until 27th of June.
I was on a trip to Calgary between 24th and 27th of June, so I asked Steven if they had car drop off location in Halifax area, which they should have, according to their website but they never gave me an answer.
Anyway my car was pick up, I thought everything was going well. In mid July, I was told that my car was 72hrs away from delivery, staying in Manitoba somewhere but it did not arrive.
Steven said they had unexpected delay and asked me politely to wait for more, so I did wait patiently and asked for an update occasionally.
On August 1st, again I was told that my car was 2~3 days away from Edmonton - not a typo, it was Edmonton, but it never happened anyway so did not matter.
Delay was understandable, but there is affordable limit. I asked Steven if he could tell me where Brian(the driver) was, I would go pick up my car by myself. Then on August 27th, Steven said Brian was still in Halifax. Here, I would like to put a comments on this. If Brian was coming to Calgary(Edmonton) in July why he did not deliver my car and brought it back to Halifax? It must be either false information or planning for inefficiency.
Ever since my car was picked up, Brian changed his phone number so Steven was only person I could communicate with through email and once in a while on phone. With helps from other people who had troubles with Vehicles in Motion, I could get Brian’s new phone number and the possible location of my car. Here is another strange thing, when I left a message on Brian’s new phone, on the next day I was told from Steven that they had assigned a new driver to the job. Then when I asked Steven for the new driver’s information, the answer I received was that Brian still had my car and he was in Ontario.
Three month was enough waiting, I have tried a few different approaches to contact Brian, then finally got the location of my car. It was found in a driveway of someone’s house, three other cars blocking my way out. It was sitting there for a while not in one of Vehicle in Motion’s depot for some reason.
I tried to make this review as fair as possible without any negativity. Now it is up to you to judge them and hire them.
