DO NOT USE THIS COMPANY. IT IS A SCAM. This was a complete nightmare of an experience. My husband is active duty military and we are going from NC to TX to his new duty station. Myself being almost 30 weeks pregnant, we decided it would be best to ship the vehicle so I would not have to make the long drive with it. We called weeks in advance to schedule our transport from NC to TX with Daniel. We made sure to mention that the vehicle did have a few modifications (a 4 inch lift and larger tires) and were assured that this would be fine. My husband physically went outside and measured the dimensions to give them exact numbers. We paid the deposit upfront (which Daniel insisted we did through Zelle) and scheduled a pickup date and location. The pick up date was for two days prior to our move or at the latest, the day before we were set to move so it was down to the last minute. The day before pickup we had trouble getting ahold of Daniel or anyone else with the company. When we finally did get ahold of him we were told that our pickup was on schedule for the following day and that he or the driver would contact us with a pick up time. The following day (pickup day) we received no phone call from anyone and had to continually call and text to try and get an answer. We finally received a text from Daniel at 2pm and were told that the driver was stopping to fuel up soon and would call us with a pick up time. It’s now past 7 pm the night before we move and of the scheduled pickup date and we have heard nothing and are receiving no response to our multiple calls and texts. We had to frantically call around trying to find another company to do the transport and were informed by the other company that they could see the pending pickup through Veteran’s and there was no driver scheduled/assigned. So there was never anyone coming for the vehicle. We now have to have a family member drive the vehicle the full route home and spend a fortune in gas. The unprofessionalism and deception this company exhibited is ridiculous. There was zero communication or ownership taken. They basically took our money and then have led us on a wild goose chase with no actual intention of providing the service. We will be requesting our deposit back and are prepared to take legal action if necessary should we not receive it back. The worse thing of all is that this company claims to be “veteran friendly” and include it in their name but then turns around and completely screwed over an active duty military family. Not only would I not recommend this company, I’d tell you to run in the complete opposite direction. This is a complete scam.
Shipment Details
Origin State:
North Carolina
Pickup:
Never
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
$500
Quote or Order Cost:
$500
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