Unfurtunetly Sir delays do happen in the trucking industry as it does in mos transportation industry. The driver was delayed and he made every effort to pick up your car on a timely manner which he did, Because he still picked up under the 3 day window that we require. And your car was delivered safe,sound and in a timely manner.And the driver was not able to get into your neighborhood because you live in a tree line street which would have damage the other vehicles that he had on the top level. Which you oviously do not respect that the driver did not want to damage any of the other cars he had on the truck. So we feel that your review is frivolous.