Sinead you contracted with Viking to transport your vehicle. You would call the office everyday up to 5 times per day to find out what was going on with the pick up. Unfortunately it took longer to find you a driver than what we wanted. You agreed to pay more it was your suggestion not ours. Our dispatchers spent countless hours to find you a driver. When our dispatchers finally found you a driver and everything was confirmed for your pick up, the truck had mechanical problems which was told to you and it was explained that the driver would be on the road again within 48hrs and it would be picking up your vehicle we also offered to find you another driver write away. But threw this whole process you have been very difficult to work with and you told us that you did not want us to assigned another truck to just refund my deposit. Is it fair that after all the hours spent in finding you a driver and no fault to Viking the truck breaks down and we offer you another truck you would request your deposit after Viking did their job and would have continue to work for you, you would insist on a refund, and then post this negative review after we worked so hard for you. Viking does not feel that you should get your refund back. But our managers at Viking has decided to refund your deposit in full after all the work we did for you. We greatly regret that the truck broke down and we regret that you did not have the decency in allowing us to find you another driver, That Viking was prepared to do.