Company Response Review Report Review
bait and switch - delayed pickup and charged more

SP Submitted this review about Webster Relocation (No Longer in Business)
Review made Live: 8/14/2014 3:23:00 PM
To get business, prompt delivery and better pricing was offered. As soon as deposit was provided, it became more and more difficult to deal with them. The car was picked up after few days delay and I was charged $200 more than original price. Be aware...
Shipment Details
Origin State:
New Jersey
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
661421-RI
Quote or Order Cost:
$1400

Company Response
Jarred from Webster Relocation (No Longer in Business) Submitted this response.
Response Date: 8/15/2014 11:48:00 AM
When a customer asks for expedited service after the order is placed, the price does change. We do explain in the first and following emails to all customers timing and pricing. While I am sorry this customer was upset, I can not change that the customer changed requirements after setting up the move and price.