Company Response Review Report Review
Delivery

Dale Submitted this review about Wise Auto Shipping
Review made Live: 4/24/2008 6:19:00 AM
Pickup was smooth and on time. I was emailed a link to track delivery status but when my login failed I called called and was told this feature was a few weeks away from being operational. Two days after the expected delivery I called the shipper and was told there was a mechanical breakdown and delivery would be delayed a week. The Driver did call me and schedule a delivery the following week but due to having his loading ramps stolen in Oklahoma he would have to arrange to have a roll back truck meet him to help him off load the car from his rig. This was handled by the driver at his expense and the roll back driver actually delivered the car to my home. I never got to see my car or inspect for damage when it was unloaded. I did get the pickup inspection report from the roll back driver but without the original driver to go over the car with the pickup inspection paperwork I had no idea if the damaged grill and trim were damaged in shipping. I did send pictures of the damaged grill and trim and sent them to the Seller in Arizona. He didn't remember the grill being damaged but it was a small chunk missing and wasn't sure. The pickup inspection report didn't note any grill damage and the seller wasn't sure so I had no recourse for a clam. The $775 price I paid wasn't the lowest quoted but the shipper (Wise) had good feedback. Mechanical breakdowns do occur but a phone call would have been appricated on or around the original estimated delivery date. Also would have been nice to see the driver during the transfer to the rolll back to inspect the car and compare with the pickup report.
Shipment Details
Origin State:
Arizona
Pickup:
On Time
Destination State:
Ohio
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
7285-NL
Quote or Order Cost:
$775

Car Condition
  • Vehicle was dirty
Company Response
Nathan Hunt from Wise Auto Shipping Submitted this response.
Response Date: 4/24/2008 6:26:00 PM
Although I completely agree with this customers review of the service he received from the Carrier and the unfortunate events that took place during the transit of his vehicle. I also believe that, based on his situation, the review towards us is a little exaggerated. Especially in regards to honesty, we are about the most honest and upfront company you can find in this industry and pride ourselves in that. First of all, as the customer mentioned things may occur during transit of a vehicle that may delay delivery and this is just the nature of this industry and any shipping industry for that matter. Unfortunately this customer was the victim of one of these events. That being said, I believe that the Carrier handled the re-scheduling of the delivery to the best of his ability due to the circumstances. The customer is correct in stating that he should have been notified of the issue in a more timely manner and this is where we dropped the ball. Wise Auto Shipping confirms every order with the Carrier 24 hrs prior to both pick up and delivery and if there is any major change in schedule the customer will be notified promptly. In regards to the customers report of our tracking system, I explained to him that the server is being replaced and would be operational within a week and in the mean time he could call us anytime to get the status of his vehicle. In regards to the damage to the customers vehicle, he would definitely have recourse for repair/reimbursal through the Carrier if the damage was actually done by the carrier, regardless to the fact of if it was done by the Carrier himself or the 'roll back'. The carrier assumes liability of the vehicle from pick up to delivery and if in fact the damage was not noted on the bill of lading at the pick up inspection then we have to assume that the damage was caused by the Carriers negligence and they should be held responsible. We cannot guarantee that things like this will not happen, all we can do is guarantee that Wise Auto Shipping will do everything in our power to rectify the situation.