Company Response Review Report Review
Couldn't find a carrier

Jacque Submitted this review about Wolfepack Transport
Review made Live: 1/23/2013 2:40:00 PM
I contacted them on 12/10 and placed an order for shipping, was told there were two other cars coming from NC to IA but they couldn't get a firm answer from any carriers, I know that the holidays were involved but from 12/10 to 12/25 is ten days and I know drivers don't take that much time off - also received an email from them on 12/22 with my order # on it saying "I wanted follow up with you and find out if you are still interested in shipping your Pontiac. Please call our support staff or myself, so we can discuss what we need to do to earn your business" - that is 12 days AFTER I hired them. Called another carrier on 12/27 and car will be on a truck within five days. I know that are things beyond people's control but over 17 days and no carrier??
Shipment Details
Origin State:
North Carolina
Pickup:
Never
Destination State:
Iowa
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
42597
Quote or Order Cost:
$715

Company Response
Pamela from Wolfepack Transport Submitted this response.
Response Date: 1/23/2013 2:56:00 PM
WE DO NOT KNOW WHO THIS CUSTOMER IS!! In response to a client who books a vehicle during Christmas is always informed that 90% of the trucks stop running 1 week prior to Christmas and will start again the 1st week after the new year. We like everyone else want to be with our families during the holiday season. According to the person who left this review to have a vehicle 12 days is to long to get your vehicle picked up. If they were to read there original quote it says standard pickup times is 1-10 day, that is why we inform all customers during the holiday season it can take an additional 7 days. WolfePack Transport prides themselves on the customer relations and always goes the extra step for our clients. WolfePack Transport does not charge a client unless there is a truck in-route to pick up there vehicle. That way all our clients can feel comfortable with our service. We wish who ever this person is who left a negative review evaluate themselves and realize leaving false and misleading reviews about a company is wrong. We at WolfePack Transport never say we are perfect, but we always strive to be.