First of all, our repeated apologies have been offered to Chris through a long e-mail chain yesterday. The newest member of our office team, while learning how to quote, e-mailed this customer a price that would not pay a carrier accurately per mile because the deposit was not included. Yes, the text of our quote e-mails DOES state that the deposit is included in our pricing, however citing the mileage that should be paid to a carrier company for his trip, the price did not include the deposit when double-checked. This was the error that the team member made while figuring the quote, pure and simple. Our company owner noticed the issue while processing Chris's order, and the deposit was refunded IMMEDIATELY, even before informing him that we would not be able to move the vehicle for that price. Therefore, the purest definition of "bait and switch" is not applicable in this situation, as we were absolutely not trying to make any extra money for ourselves, just correct an error by our office. We could have done the wrong thing (but didn't) by taking the order anyway, then "watch" as his vehicle took several weeks to be loaded on a truck-if at all-since the carrier pay was too low per mile. If we wanted to take customer's orders just for the money like some brokers, it would not be ethical and that will NEVER HAPPEN. We quote all customers with all taxes, insurance, etc. included. In this case, we made a mistake-part of the human experience. Our goal is to move our customer's vehicles in the most timely manner possible, for the best price possible for their route, bar none! If the price would not have been sent in error, this review would never had been posted, and Chris would not have had to waist any of his time-again our apologies. If current and future customers of Worry Free should have any questions or concerns with regards to this review, please feel free to contact us for clairification. Jessica Customer Svc. Representative Worry Free Transport, L.L.C.