Company Response Review Report Review
All in all, an easy process

Joan C-L Submitted this review about Worry Free Transport
Review made Live: 5/7/2007 12:11:00 AM
Worry Free Transport personnel were excellent but perhaps just a tad overly optimistic. The car could have been picked up toward the end of the week and Worry Free thought that it might be. However, when I didn't hear from the subcontracted company about an exact date, I called and learned it would be picked up on Saturday or Sunday. By noon on Saturday, I had heard nothing but fortunately was able to track the driver through his cell. That way, I learned that pickup would not be until Sunday. My only complaint was that I should have been called when it was obvious that a Saturday pick-up was not possible. The delivery date to CA was exactly the delivery date we were told once the car had been picked up in Connecticut. All in all, it was an easy process.
Shipment Details
Origin State:
Connecticut
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
176336
Quote or Order Cost:
$1095

Company Response
Diane Dahl from Worry Free Transport Submitted this response.
Response Date: 7/25/2007 11:04:00 PM
We do our best to pay attention to customer and peer reviews of the communication skills of carrier companies & drivers in this industry, as it is an integral part of a successful shipment. We sincerely apologize that the driver did not take the courtesy to call 12-24 hours in advance of pick up, which might have remedied the slight issue at pick up. Otherwise, we wish to inform all our customers that when we provide the courtesy call when your vehicle is assigned to a carrier that all dates given are in approximation (usually 1-2 day window at either end). Should any current or future customers have further questions, please do not hesitate to ask! Thanks so much! Jessica M. Customer Svc. Representative Worry Free Transport, L.L.C.