Company Response Review Report Review
Never Use These Guys!

William Submitted this review about Xpress Transportation LLC
Review made Live: 7/11/2017 10:43:00 PM
This is a broker and just out to get your money. Be careful! I was looking for quotes to get my daughters first car to her. Was quoted $650 all inclusive. Ended up costing $700 because they "negotiated" down to $600 with the shipper and tacked on a $100 broker fee (not mentioned on the quote). The contract states that a deposit will be charged when a carrier is found. I assume that is the $100 although the amount is not mentioned on the quote, probably because the rep gets to decide how much. The quote also states that the remainder would be paid to the driver upon delivery, meaning the deposit is part of the "all inclusive" quote. After charging me the $100, the rep I dealt with, Frank, would not respond to my e-mails and quit talking to me altogether. I had no idea who the carrier even was until my dealer took a picture of the paperwork when it was picked up and sent me the images. I ended up finalizing everything myself with the shipper by calling them directly. Worst experience ever. Will never use these guys again! Skip the middle man, which is all this company is, and go direct to a shipper.
Shipment Details
Origin:
Fremont, California 94536
Pickup:
On Time
Destination:
Lewiston, Idaho 83501
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
128524-CH
Quote or Order Cost:
$700

Company Response
Andres Gonzalez from Xpress Transportation LLC Submitted this response.
Response Date: 7/25/2017 2:53:00 PM
to get a direct shipper you will have to be okay with paying more money as it could be more of a garanteed service when you use us as a broker we ask for time and also we inform you how its going to work 100 for us the rest for the driver is that simple the hard part is to find a driver that could meet all your expectationsim sorry things got sour at the end of the day we only made 100 like we said and we found you a driver very closed to the price you wanted to pay a direct shipper would of charge 250 dollars more.