As our Shipping Agreements explain, we never encourage our customers to accept any changes to the original agreement without first ensuring that the new terms have been agreed to, in writing, by both parties. As we were not able to reach your Carrier to discuss these alternate arrangements, we did not want to risk having you drive a large distance only to find more issues at the other end. We prefer to err on the side of caution in order to better protect our customers. As you had specified that you were willing to wait, we did find a replacement Carrier after some time. However, you later informed your Shipping Advisor that you had decided to cancel your shipment. Our accounting department was in the process of issuing your refund when we received notification that you had already initiated a chargeback. This being the case, we simply accepted the chargeback and have provided you with verification of this transaction. Should you require any further assistance, do reach out to me personally. I’d be happy to assist. Surge Rains, Operations Manager (surge@yellowfinlogistics.com).