Company Response Review Report Review
Just one minor mishap

John Submitted this review about eShip
Review made Live: 7/29/2013 3:24:00 PM
Most of the experience was entirely positive- the pickup was prompt, the customer service reps (Mark, Haley) were all very polite and knowledgeable, and seemed genuinely concerned that I have the best experience possible (Mark Anthony in particular even remembered me, I was quite surprised).

The only mishap with the experience was that the truck broke down for about a day along the way. Normally, that wouldn't be a problem, stuff like that happens. However, I didn't find out until I was AT the bus stop waiting to go to the pickup location. I texted the driver saying I was on my way, and she responded with "Don't come yet". I asked why, and she replied that the bus was broken and would need repairs, and that the pickup would now have to be in the afternoon.

So, I cleared my afternoon and waited, and eventually I was told that the pickup would have to be next day. That would have been nice to know about 10 hours earlier! Still, the driver was a very nice lady that communicated quickly when prompted and had the car unloaded and ready to go when I got there. Overall, a good experience, but not without its pains.
Shipment Details
Origin State:
Hawaii
Pickup:
On Time
Destination State:
Maryland
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Anthony
Quote or Order Cost:
$2000

Car Condition
  • Vehicle was dirty
Company Response
Craig G from eShip Submitted this response.
Response Date: 7/29/2013 5:48:00 PM
Mark Anthony (954) 300-1550 Manthony@eshipautotrans.com... John, of course I remembered you! I apologize that the carrier did not inform you, or myself, of the delay causing you to waste your valuable time. Thank you for being understanding and we appreciate your patience and your business!