A Broker who works for you....
Josh
Submitted this review about
eShip
Review made Live: 8/18/2013 10:21:00 AM
First, there is such thing as an honest brokers, and it is Craig. He did what he said, said what he did and was in communication the whole way. Craig was the ONLY broker who told me how his fees work. It is simple, his fee plus the cost the driver charges. The estimate is just that, an estimate. Why Craig’s way is great is he can always get you a driver – others cannot because when they quote you a number they have to find a driver who will accept their price or less so they can make their money. So if you need your car shipped, Craig’s way works. That being said, the price the driver charges (hence your total price) can change from quote to final deal, but that is because the drivers respond to supply and demand. OK, my story. We were shipping a car from NJ to Texas and needed it there on a certain day. Craig found the shipper. It was perfect. We were in total contact the whole way. Now the bad news, the driver never showed up. The driver never called and neither did his dispatcher. If your broker tells you your car is being driven by Ground Force One and he is working with Jeff (or Jefferson), say no. Read their reviews. Terrible. Craig was embarrassed and after the dispatcher and he had words, Craig went to work on getting us another driver. It took a couple of days but Craig did it. He took lemons and was making sweet southern lemonade. He worked all weekend, from house to his car to his office to the football field where he coaches. How do I know, because he and I texted, talked, and emailed every day at least 5 times a day. If I had a question, Craig answered. If my wife was yelling at me, Craig called her to explain the situation. Well, on Monday Craig found RG Corona Auto Transportation and WOW, RG was amazing. He and his dispatcher were in regular communications with us. They were great. He was professional, nice and respective. He delivered the car early and it was fantastic. I would use RG Corona again because of how well they treated the car, my wife, my daughter, and me. Craig did a great job and made it happen. Was the process perfect – no because others let Craig down. Did Craig make it right – he did. Was Craig in constant communication – he was. Did I feel like a valued customer – I did. While I would have liked this to go perfectly from the beginning, in the end it worked out even better. If you are reasonable, understand what a broker does and that he wants your car there quickly, safely, and without damage as much as you do, Craig is your guy. He is not the cheapest – but no one will work harder for you. I have a car to ship back from San Antonio and then one to potentially ship to California. When I work with a broker, there is only one I will call.
