Company Response Review Report Review
Auto transport fail.

Neil Rosen Submitted this review about eShip
Review made Live: 11/6/2015 5:07:00 PM
I contracted with Eship with the stipulation that the full payment ($200 deposit, $1000 on delivery) for the transport was to be paid with a credit card.

Eship accepted my deposit on credit card and assigned me to a carrier who told me that they did not accept credit cards.

Eship was not able to find a carrier that would accept credit card payment so I was forced at the last minute to get a certified check and mail it to my contact person at at the delivery address.

I contacted the carrier to make arrangements for pickup and was told it would be Oct 12.

On Oct 12. I was informed by the carrier that the only way my car could be picked up before my move date (Oct. 15) was for them to send a driver who would drive my car 18 miles to an untended storage yard to wait for pickup.

I paid for door to door truck pickup and did not want to authorize the carrier to drive my car other than to load it on/off his truck so any damage or liability would be covered by his insurance. If the driver had a collision it would be charged against my insurance and I decided to cancel shipment.

With no time to find another auto transporter I was forced to sell the car.

I twice requested a refund of my $200 deposit from Eship.

Eship did not refund my $200 deposit and I had to file a dispute claim with my credit card company.
Shipment Details
Origin State:
Pennsylvania
Pickup:
Never
Destination State:
Arizona
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Mark Anthony
Quote or Order Cost:
$1200

Company Response
Craig G from eShip Submitted this response.
Response Date: 11/19/2015 12:28:00 PM
MarkAnthony@eShiptransport.com 954-300-1550 You will always deal exclusively with the owner Mark Anthony, Available 12 hrs a day and open on the Weekends: I won't make excuses for the carrier I hired ( ZEN AUTO TRANSPORT LLC ) who dropped the ball by not honoring our agreement, to accept a credit card payment on delivery. Further more the carrier without knowledge or consent advise Mr. Rosen they weren't able to provide door to door service because they had a schedule conflict with another shipper. I will never use ZEN AUTO TRANSPORT LLC very again. Mr Rosen is very unreasonable , eship cancelled order and refunded his money right after we couldn't service his move . Below is copy of receipt of crediting his account in full $200 . we have called and spoken to him only to be yelled at and cursed at REFUND RECEIPT > Refund ­ Approved Date 10/12/15 Time 12:34:23 Method of Payment MasterCard Entry Method Manual Account # XXXXXXXXXXX4516 Order ID 282300 Amount 200.00