Review Report Review
Do not use this company

Angela Submitted this review about eShip
Review made Live: 8/19/2023 4:48:00 PM
I am in the medical field and have shipped several times with eship. Mike Dietz was the broker and his coordination communication and customer service were excellent. I reached out to eship this time and got a response from a Mark Anthony. My experience this time was very different. 1,295 from FL to CO. My car was picked up on 05/30 and was to be delivered on 06/05. All of the previous deliveries from this company have been early or at the very least on time. Being in the medical field I was told that I was needed to work on 06/05. I called Mark Anthony and was told that I had to accept delivery that day. In previous deliveries I was told that if I wasn't able to accept delivery, they had a storage facility that they could take to for a few days and we could coordinate a better time. After our not-so-great conversation about " you have to accept delivery and "you knew when it would be". Mark Anthony then calls me and advises me that the truck carrying my car has broken down in TN and they don't have an ETA for delivery. On 06/05 I get a message from Ruse Auto trans. that the truck is in the shop and will deliver later in the week. (I am not available 24/7 just to accept a car delivery). On 06/07 they send me a text saying it will be delivered Friday morning. I worked overnight Thursday and stayed awake until noon on Friday and no call about my car location. I woke up at 3:15 to a barrage of threating calls and texts regarding my car being taken to impound and I was going to have to pay an extra $100 because the driver unloaded my car at the original location and will have to reload it onto the truck (this in not true they do not unload until they see you). I told the transport company I could get there in 1.5 hours and they said that I had 30 min, or my car would be taken to an undisclosed location for me to find and pay to get back. Mike then said I had disappeared and was not available. This was not true I have to work and sleep sometime. I did not get a call from anyone until after 12 pm. that is not morning. Mike and I discussed a rental car payment from eship to me to pay for the extra rental days. Mike said I had to pay the entire bill upfront and he would reimburse me with my card on file. Needless to say, that never happened and as I called it in our text messages it never will. I reached out yesterday, and he said the refund request was denied (SUPRISE)
Shipment Details
Origin:
Saint Petersburg, Florida 33711
Pickup:
On Time
Destination:
Thornton , Colorado 80602
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
12706679
Quote or Order Cost:
$1395