Company Response Review Report Review
Shake Down

Terra Submitted this review about uShip.com
Review made Live: 11/1/2018 8:31:00 AM
I shipped a car using Uship. I picked a seller, and booked it. Then the seller cancelled my order to demand more money. Once it was done booking through Uship for an extra $200. They called me to say I had to Paypal them an additional $50 or they wouldn't ship it. After the whole thing was done. Uship sent email after email asking me to release the payment on their website. Even though I had already done it. The car got from point A to point B just fine. But this is the worst experience I've ever had with a company.
Shipment Details
Origin State:
New York
Pickup:
On Time
Destination State:
Oregon
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
640609
Quote or Order Cost:
$1600

Company Response
uShip from uShip.com Submitted this response.
Response Date: 11/1/2018 5:20:00 PM
Hi Terra I am sorry to hear about your uShip experience with Montway. While Montway offers delivery window estimates, I do understand that things like this make for a frustrating shipping experience. In cases like this, we do urge our shipping customers to reach out to uShip Member Support so we may work with you and your carrier to reconcile at the time of shipment. In addition, I'd like to offer you a shipping credit. The Member Support Team will be in touch with you shortly to process your credit. Best, Ashley