Paid service charge to Scott to hire a driver to move backhoe from Lake Luzerne NY to Carlstadt, NJ .
Sent my son to the property 200 miles away, to open yard and load backhoe and the driver never sho [More]
Mercury Auto Transport - We sincerely apologize for the inconvenience caused by the carrier's failure to follow through as communicated. While we make every effort to ensure smooth coordination, we rely on the information pro...
DO NOT USE. Terroble company and terrible service. They get you on the hook than turns out everything was a lie. Dont use. Better companies out there.
Mercury Auto Transport - We're genuinely sorry to hear about your dissatisfaction. We want to clarify that throughout our interactions, we presented multiple offers to accommodate your needs. Regrettably, they weren't align...
I will never use or recommend Mercury Transport to anyone. Unreliable, untrustworthy, shady business practices! We gave our logistics broker a 2 week window. Twice he called trying to schedule pickup [More]
Mercury Auto Transport -
I apologize for the incredibly frustrating experience you had. Our agent did have multiple carriers available for you. Kris made several attempts to contact you via text, email, and phone to get you...
Car got there safely, but I had to call my driver many times to get that to happen when they were late on both pick up and drop off. Mercury was unhelpful during the process; they would reach out to t [More]
Mercury Auto Transport - I'm sorry to hear you've had a frustrating experience. Your agent did respond to every single inquiry each time you called, texted, or emailed him. Unfortunately, the carrier was unresponsive, and yo...
Piss poor service. An absolute disaster from start to finish. When I initially booked, I awaited contact for vehicle pickup. I received a call with only a 15 minute warning that they could come, a cal [More]
Mercury Auto Transport - I'm sorry to hear about your experience. It's incredibly frustrating to deal with such poor communication and service. Delays can be understandable, but your agent's lack of communication and unresp...
I highly recommend this company. Jim was always very responsive and found a wonderful transport company for us. My car was picked up when they said it would be and was delivered at the exact time and [More]
Mercury Auto Transport - Thank you for your feedback and business.
Car was scratched pretty good upon delivery. Contacted Mercury and had I known that I had to do all the leg work to get the issue resolved I would have never contracted with them. Make sure you know h [More]
Mercury Auto Transport - s the broker, we are only here to provide documentation and facilitate communication between the responsible parties. We are the middleman and in no way responsible for anything that happens without u...
My personal experience was plagued with issues and would not recommend the broker services offered by Mercury.
Carrier communication - Assigned carrier did not convey status(es) and did not talk to [More]
Mercury Auto Transport - I am sorry to hear that your recent experience with our company did not end well and I apologize for your carrier's delays for whatever reason they had, but there seems to have been a definite miscomm...
Prompt response and trustworthy
Kristopher Wolf was the agent he gave me all the information I need about his services and transportation business.
I highly recommend him.
Good customer service and f [More]
Mercury Auto Transport - Thank you for your review! We appreciate your positive feedback. We at Mercury work really hard to make sure your transport goes smoothly. Thank you for your business.
Nothing but BS from Scott Hawley. car never got picked up on agreed date, no communication, and was told there was nothing he could do. Steer clear of this company and this individual
Mercury Auto Transport - I'm sorry to hear that your experience with Mercury didn't go as you expected. Once a carrier is locked in that does not guarantee a specific pick up or delivery date/time. All it guarantees is tha...
Great service. Stayed in contact with us during the whole transport. Driver was very courteous. Went out of his way to help break down and set up the rv, as we elderly seniors
We will use this comp [More]
Mercury Auto Transport - Thank you for your business.
Dean was very quick to respond to my inquiry. Immediately upon confirming my quote, he then says that they can not honor the quote dues to elevated gas prices. Hard Pass.
Mercury Auto Transport - Hi Ryan,
I am sorry about the misunderstanding as Dean tried to explain to you how auto transport works. A Quote is an estimate, not a guaranteed look in price until we get it posted on the national...
I asked for a quote about a year ago and repeatedly get emails after asking repeatedly to be removed from email list. Because they haven't responded to my request to be removed from the email list and [More]
Mercury Auto Transport - Hi Jennifer, We wouldn't want you to feel you are being spammed. We hate it too. Please feel free to scroll down toward the end of the email and click unsubscribe. You can send me a message with your...
This business was non responsive to any of my communications. Many emails and texts Andrew Patrick but no response. They finally got me a driver charging $400 more than their initial quote. The contra [More]
Mercury Auto Transport - As I said when we spoke on the Phone. 14. If you place an order with us, you have the option to cancel any time prior to your vehicle being assigned to a transporter. If your vehicle is dispatched to...
Do NOT use,especially Joe! Gave me a quote. 4 weeks later I’m still waiting. Stopped replying to me 2 weeks ago! Have to drive 2000 miles myself now!!
Mercury Auto Transport - At Mercury, all of our quotes are estimated shipping prices based on the demand of any particular route at that time. And like yours it's not a very popular routs it's very hard to quote. We, the br...
I was sent at least 4 different quotes and actually signed a cotract for pick up of my suv.
This is what happened. It is now almost 6 weeks from the first contact with them and still receiving emails [More]
Mercury Auto Transport -
Thanks for your feedback. The conversation you have described with Jim does not meet our standards. I will be speaking with him regarding this. If a carrier makes an offer on a shipment it is our j...
I'm moving in a month and want to get confirmation that my vehicle will be shipped. According to Trevor, that is wildly unrealistic.
His response below:
"Most people these days would prefer being to [More]
Mercury Auto Transport - Thank you for your review, we appreciate your feedback. We do our best to get you the lowest price possible with a reputable carrier. We are glad to hear that everything worked out well. Thank you for...
Joe Kelly went above and beyond to ensure my VPG MV-1 was picked up by a carrier. Had been on the dispatch board for several days when Joe changed the description to a vehicle of similar weight and si [More]
Mercury Auto Transport - At Mercury we work really hard to make sure your transport goes smoothly. Thank you for a great review!
