Company Response
Management from
A1A Express Auto Shipping LLC Submitted this response.
Response Date: 7/17/2012 3:32:00 PM
Customer was clearly informed that the prices are subject to change by $50 because we use an average based pricing system. We had a carrier available which was offered to the customer however the customer insisted he wouldn't pay any thing more then the $750, although he had been informed that the price can fluctuate. He continued to insist that his background in law supported that he was correct. Shortly after he contacted us to see if we still had the carrier available at which point the carrier had already booked another spot which really made Mike upset. He then went on to explain that we "codified" his price in writing when we clearly have a contract signed by Mike that specifies otherwise. Mike's Amex card was charged a cancellation fee as per the agreement which American Express denied his dispute to stop payment. So apparently we didn't do any act of fraud. Perhaps Mike would like to speak to a jury and see how they feel.