I was relocating from NJ to CA and in search of a shipping company for all my belongings. I went with ARS because their quote was reasonable and they claimed they could deliver by the date I requested. We agreed to a pickup date of 7/6/07 and a delivery date of 7/15 or sooner at the price estimate of $1400 based on my inventory. They were ontime to pickup. After loading the truck, I was told that the price would be over 40% more than the quote because my inventory list did not match up exactly (off by a few boxes) and they had to recalculate based on truck space. Considering my belongings were already loaded and I had to be out that day, I felt I had no other choice. The next week I called their office for status and was told that they were not planning on leaving NJ until 7/13 (2 days before our agreed upon delivery date). I called them on 7/16 and was told that my shipment wouldn't be leaving NJ until later this week, shouldn't expect my belongings for another two weeks, and that I wouldn't be compensated in any way. Countless more calls went in to their office to check on status and was told only ONE person (Nick-manager) was able to check on status of delivery. After finally receving shipment on 7/26, I unpacked everything and noticed a box was missing & a number of my items they packed were damaged. I again called their office and this time was told that Nick would be on vacation until 8/7 and that he was the ONLY person that could send me claim forms and he was the ONLY one that could contact the necessary people to try and track my missing box. I used ARS because they were were a BBB member and thought this made them a reputable company. After dealing with them it is clear to me that membership does not necessarily mean quality service. I don't have enough space to post my full review. Please contact me if you'd like it or if you have any questions. Best regards, Dan
Shipment Details
Origin State:
New Jersey
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
not sure
Quote or Order Cost:
$2008
Car Condition
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