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Bad business and costumer service.

Mohammed Submitted this review about All Roads Express Auto Transport Inc
Review made Live: 4/26/2015 11:00:00 AM
All Roads Express are con artist, they run a scam within you agreement .It’s totally different kind of scam they scam using a legal terms in the fine print and you sign it thinking it’s a service company trying to get you the service you need. The story started when I needed car shipping company to help me move my car. I went online and search for car shipping quotes. Then I received emails to different quotes from different companies. I went through them and choose the one with the listed price and reasonable price. For my bad lock I chose All Roads Express. I talked to one of their customer service representative by the name Stacy Allrose. At the beginning Stacy makes you feel very special when you call them the first time she answer the phone call by announcing your name. I asked her about that, and she said “we take care of our customer and program their names with the number so we can give them the best service”.
The funniest part is after they get the deposit the next day when I called to check on some details I found out she totally forgot my name and the service details. Back then I realized there is something is not right about this company. At this point I had sign the agreement and I decided to continue with them and see what is going on. Lockley for me I decided to leave the car in front of a friend house so I can take my time to see how long is going to take. I have 2 cars so I can use my other car until they ship my second car. So they don’t know that and they thought you are desperate and you need your car to be shipped as soon as possible. Then they called me and said they are not going to be able to ship the car on the date it’s going to be 2 to 3 days later and if I can leave the keys with someone. I said ok I need my car to be shipped so let’s do it then I change the address on the agreement and the time.
After that I got to deal with their dispatch Steve and let me tell this guy is a piece of work. Steve started by saying that he is going to do everything in his power to ship your car on time. After 2 days he started calling me asking for more money to ship it, and he can’t ship it for the price we have in the agreement. I told him we have an agreement with the price and I’m not going to pay any more money.
I called the customer service number and asked to speak to the manger or supervisor. I got the honor to talk to the office manager Lourdes Mederos and let me tell you she is really a joke not a manager. I explained to her the situation instead to helping me she start saying that the agreement I signed give them 10 business days to find me a carries and after then I will be eligible for refund. At this point I realized that they going to low ball me and they take my money hostage to force me either pay or wait for refund and delay the shipping of the car. Unfortunately a lot of people will give up to their demand and pay the extra money to make it happen because they are in desperate position in a need of their car ASAP.
The best part is the dispatch Steve got upset because I called his boss to find out more information about the agreement and said to me “let my boss find a carrier within the agreement”. I called the joke “Lourdes” again to tell her what happen instead of fixing the situation she said let’s wait to find you a carrier. Basically she said nothing I can do.
Then after the 10 days pass I called Lourdes to get the refund she transferred my call to her boss James. Turns out that all of them play the same game either pay extra or your money will be a hostage. James told me we still have till next week to find a carrier and you need to meet me half way at least. It will cost way more than what quote you. I told him we have an agreement and either you find me a carrier or refund my money. He said we have to wait till next week to do that. I waited till next week and every time I called any of them they will rush me off the phone pretending they are busy with another call.
Finally when they agree to refund my money it takes 2 months because they couldn’t do it in their end and I had to file dispute with my bank. Basically they are the fastest to get your money and the slowest to give it back, it’s like they don’t know or cares about customers or customer services.
Shipment Details
Origin State:
Texas
Pickup:
Never
Destination State:
Rhode Island
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
x8274974
Quote or Order Cost:
$545